Name: Marilyn Moore
Hometown: Windsor, ON
Position: Commercial Client Account Manager
How long have you worked at CSG? 10 years
What's your favourite part of the job?
I like knowing that I have provided my commercial clients with excellent service. Building relationships with them is an enjoyable process, and the resulting trust and loyalty is very gratifying.
What's the most challenging part of the job?
I enjoy the more challenging cases – cases that may require extra research, speaking with coworkers, or speaking to insurance companies directly. Although the most challenging, these are the most interesting and rewarding, and I appreciate knowing that we have retained many clients due to the level and quality of the service we provide.
What skills have you learned at CSG?
I have improved my time management skills, and have learned to work under pressure. In addition to these skills, I have also gained knowledge. I had the opportunity to work in auto and home insurance for 5 years and then was given the opportunity to expand that knowledge into the world of Commercial Insurance.
What makes CSG different from other places you’ve worked?
CSG is a very versatile organization. There are different entities within the company which provides employees with many opportunities for growth.
What is the work culture like at CSG?
An extended family. Although CSG has grown in size during my time here, it still feels like a local business. CSG gives so much back to the community, which is one thing I admire most about the owners.
What advice do you have for young professionals looking to stay in the Windsor-Essex area?
Windsor and Essex County has so much more to offer than just manufacturing. There are many hidden gems where you can find professional employment in Windsor - like CSG! The skills and training provided by CSG offer young professionals an opportunity to thrive.